It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Current Prescribed Medicines and Appliances, pharmacists may be able to supply you with a few days supply of a previously repeated medicine without having to get a prescription from your GP first.
Please allow two full working days for prescriptions to be processed if you are picking it up from the surgery. Three full days are required before picking it up from your chosen pharmacy if you have opted for that service. Remember to take weekends and public holidays into account.
We will not process any prescriptions requests if they are made more than 7 days before the current medication runs out. Exemptions to this would be if you were going on holiday and were likely to run out whilst away. Please let the practice know if this is the case when you are making the request.
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Request slips can be handed in to the surgery at any time during the week.
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).
Pharmacy Ordering/Collection Service
Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service and also let reception know which pharmacy you have chosen.
Please call the prescription line on 01698 852299, Option 2, 24 hours a day, 7 days a week.
If you register for online services – see box at top of page – you can order your repeat prescriptions online.
The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post as soon as possible before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. We still require at least two working days notice to have time to process your prescription.